In Claims, Whitepapers

Four Areas to Consider for
Improving Case Management Outcomes

If you have ever managed or worked in a disability claims department, then you understand that case management is not always clear, typically due to one of the following issues:

  • The claimant’s condition,
  • Problems with claim assignment,
  • Obtaining information in a timely manner, or
  • Tasks that only add minimal value to the claims outcome.

These pain points often lead to decreased claims processing efficiency and effectiveness. To help clarify these issues, this guide outlines four areas for you to consider to improve disability case management outcomes.