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Portland, ME, November 19, 2020ClaimVantage, an international provider of claims and absence management solutions for the life and health industry, today released a report on COVID-19’s Impact on the Workplace, providing a detailed look at how employers and employees have adjusted during the pandemic and what the workplace may look like in the future. The research shows an overall positive outlook on remote working, though there is a notable difference in how employers and employees view the experience. 

While 87% of employer respondents rated the overall experience of remote working as excellent or very good, only 51% of employee respondents rated the overall experience the same. All other aspects of the remote working experience were rated lower by employees than employers, signifying there may be a disconnect between how the experience is going at the business level and at the individual worker level. 

Despite the research showing lower levels of satisfaction on the remote working experience among employees, a majority of respondents (68%) indicated their desire to continue to work remotely moving forward. A subset of employers (14%) have already decided to reduce their footprint or close locations, indicating a shift to a remote workforce post-pandemic. However, many employers indicated they are still deciding whether they will continue allowing employees to work remotely post-pandemic.

The report also examined what safety measures employers have made to the workplace in order to bring back employees to the office, and how effective employees view these changes. The study is available for free download here.

The research on COVID-19’s Impact on the Workplace included employers who are responsible for setting policies and procedures for their work environment and employee benefits/leave policies, and employees working for a U.S. employer with at least 50 employees. 

About ClaimVantage

ClaimVantage offers industry-leading life, health, and absence management software solutions for insurance carriers, Third-Party Administrators (TPAs), and large employers. ClaimVantage provides cloud-native, automated claims processing solutions that drive efficiency, accuracy, and productivity, helping its customers to deliver superior customer service. 

With its North American headquarters in Portland, Maine, and European headquarters in Dublin, Ireland, ClaimVantage also has teams in EMEA and APAC. 

For more information about ClaimVantage, visit

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Ryan Baillargeon

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