Benefits of IDAM Software

Automated Workflows and Tasks

  • Ensure the right person is doing the right thing at the right time.
  • Increase efficiency and reduce operational effort.
  • Increase accuracy and reduce human error.

Single Point of Intake

  • Improve efficiency.
  • Improve the customer experience.

Reflexive Claim Intake

  • Capture the right information for multiple claims at intake.
  • Automatic eligibility determination increases efficiency.
  • An integrated view of both absence and disability claims improves productivity and accuracy.

Case Management

  • See an overview of claim information in one location for increased efficiency.
  • View a consolidated list of all case notes.
  • Customize views by role, to manage what different users have access to.
  • Export all, or a portion of, case management data as a PDF.


  • Disability claim approval automatically triggers approval of applicable leaves, for increased efficiency and productivity.
  • Information and claim status is shared between absence and disability claims, for increased efficiency.

Benefit and Payment Calculation

  • Automate offset calculations such as return to work (RTW) based on information pulled from an existing system or manually entered into the IDAM system.
  • Increase the quality of calculations for benefits, payments, payment corrections, payment scheduling, and expense payments.
  • Boost efficiency and productivity.

Customer Portal

  • Encourages digital engagement
  • Provide a better customer experience – claimants can see data in real-time.
  • Mobile access empowers your omnichannel offering.
  • Save money by reducing call volumes.

Reporting and Dashboards

  • Provide better insights into your data.
  • Enable your staff to make data-driven decisions.
  • Online reporting gives you access to real-time data.
  • Drag-and-drop functionality helps you easily build ad-hoc reports and dashboards.