Benefits of ClaimVantage IDAM

Automated Manual Tasks

  • Ensure the right person is doing the right thing at the right time.
  • Increase efficiency and reduce operational effort.
  • Improve accuracy and reduce the likelihood of human error.

Effective Claim Intake

  • Single point of intake improves the customer experience.
  • Reflexive and completely configurable claim intake allows you to specify the information you need to capture upfront.
  • Capture the right information for multiple claims at intake.
  • Automatic eligibility determination increases efficiency.
  • An integrated view of both absence and disability claims improves productivity and accuracy.

Reflexive Claim Intake

  • Capture the right information for multiple claims at intake.
  • Automatic eligibility determination increases efficiency.
  • An integrated view of both absence and disability claims improves productivity and accuracy.

Improve Case Management

  • See an overview of all claim information in one location for increased efficiency.
  • View a consolidated list of all case notes.
  • Customize views by role to manage what different users have access to.
  • Export all, or a portion of, case management data as a PDF.

Introduce Auto-Adjudication

  • Disability claim approval automatically triggers approval of applicable leaves, for increased efficiency and productivity.
  • Information and claim status is shared between absence and disability claims, for increased efficiency.
  • Improve the customer experience by reducing claim turnaround times.

Benefit and Payment Calculation

  • Automate offset calculations such as return to work (RTW) based on information pulled from an existing system or manually entered into the IDAM system.
  • Increase the quality of calculations for benefits, payments, payment corrections, payment scheduling, and expense payments.
  • Boost efficiency and productivity.

Self-service Portal

  • Improves digital engagement for a superior customer experience.
  • Allow claimants to access information in real-time, on-the-go, from their mobile device, tablet, or computer.
  • Empowers your omnichannel experience.
  • Reduce call volumes.

Better Claim Insights

  • Provide better insights into your data, to make data-driven decisions.
  • Drag-and-drop functionality allows you to create ad-hoc, real-time, or scheduled reports.
  • Build dashboards to give your team a visual overview of relevant, helpful information.