In Careers

Position Description

As a Solutions Specialist I, you will support both ClaimVantage’s customers and ClaimVantage’s other internal teams.  In this role, you will act to coordinate ClaimVantage’s customer support desk and assist in a broad variety of internal functions, ranging from sales to software quality assurance. You must be a quick learner, a collaborative worker, and a strong critical thinker.

Location

Melbourne, Australia

Objectives

  • Manage response to and triage of customer production environment defects reported through the Customer Support Portal.
  • Coordinate the activities of multiple ClaimVantage teams to resolve customer questions and software issues within established timeframes.
  • Support global sales and presales teams in various activities towards successful closure including supporting customer trial and demonstration environments.
  • Support the Quality Assurance team by helping to track the rollout of patches to supported branches of the product.
  • Communicate with internal and external stakeholders regarding the progress of bug-fixes throughout ClaimVantage’s agile SDLC (software development lifecycle) process.
  • Present a professional and positive face to the customer as a representative of ClaimVantage.
  • Stay abreast of emerging Salesforce technology and the ClaimVantage product roadmap.
  • Leverage expertise in Salesforce’s and ClaimVantage’s solutions to support internal teams (Business Analysts, Product, Sales, QA) as necessary.

Required Skills

  • Ability to learn new technologies and new business domains quickly.
  • Self-starter, highly independent, and able to thrive in a fast-paced, dynamic environment with minimal oversight.
  • Excellent analytical, critical-thinking, creative problem-solving, interpersonal, and collaborative skills.
  • 2+ years prior experience in a customer-facing role.
  • Positive and confident demeanor.
  • Excellent writing and phone skills.
  • Ability to manage multiple priorities simultaneously.
  • Ability to work flexible work hours while ensuring coverage of duties.
  • Experience in one or more of the following; Java, Javascript, SQL, APEX, (HTML CSS.

Desired Skills

  • Candidates with Salesforce administration experience will be preferred.
  • Ability to provide solutions or workarounds for customer reported problems.
  • Familiarity with software development processes including agile development methods and Object Oriented Programming concepts.
  • Experience with Jira and Confluence.
  • Experience with Jira Service Desk, Service Cloud, ZenDesk, Freshdesk, or other similar ticketing systems.
  • Familiarity with the insurance industry is a plus.

Education

  • Minimum of a bachelor’s degree is required or equivalent combination of education and experience.
  • Salesforce certification (Salesforce ADM-201/Certified Admin or DEV-401/App Builder certification) preferred, but not required.

This company is an equal opportunity employer.

If you think you may be suitable for this position, please forward your resume to marksefton@claimvantage.com.

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