Case Studies

Symetra

Integrated FMLA/STD System Upgrade Supports Business Expansion

ClaimVantage was able to create a single, integrated platform for all claims and absence management support. The cloud-based system provides a complete view as claimants progress from one type of leave to the next, allowing us to provide timely and accurate claims status to clients. This powerful tool is the heart of the claims operation, supporting our product, sales and customer service teams.

Craig Raymond, SVP, Group Life and Disability, Symetra Life Insurance Company

Overview

Symetra was looking to create competitive differentiation in its group life and disability income (DI) business through a streamlined claims and customer service experience. Symetra selected the cloud-based ClaimVantage FMLA/STD platform to automate insurance claims processing and absence management.

The Business Problem

Symetra needed a system that delivers fully integrated claims and absence management support, including life, disability, waiver of premium, absence and accidental death & dismemberment insurance claims. And the system had to be up and running quickly.

Specific Goals

  • Integrated claims and absence management support to employers and employees.
  • Administration of all claim types for group life and DI operations.
  • Assistance to both claimants and employers through self-service and push technology.

The Solution

ClaimVantage installed a cloud-based solution with integrated group life, disability and absence claims management capabilities, allowing Symetra to manage multiple products and streams of work through a single system.

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