By Monique Bouffard, Head of Product
May 26th, 2020
I was once told by a researcher that he was intrigued to learn more about ClaimVantage Solutions because he was skeptical of the functionality possible with low code solutions. I explained that our applications are not a low code solution; we simply do the heavy work in coding our software, so our customers don’t have to.
The global insurance market is struggling to evolve as quickly as the market demands and as technology continues to evolve, our customers are looking to modernize their system to improve the customer experience, as well as the efficiency and productivity of their operations.
In response to this, we’ve developed enterprise-level, cloud-native Claim Management, Absence, and Accommodations Solutions to handle the complexity inherent in the industry. Our customers can leverage their power with what is often referred to as low code and no code because our solutions are built on the Salesforce Lightning Platform. Let me explain.
What is Low Code and No Code?
First, let’s define low code and no code. There is an increasing demand from small business owners, business analysts, and other people who are not software developers to build and test applications, without the effort of traditional programming.
Sometimes referred to as point-and-click development, a low code no code development platform encapsulates the hard work which has already been done on the back-end. Users with minimal or no development experience can access a visual integrated development environment allowing them to drag-and-drop application components, connecting them together, to create a mobile or web application.
Low code and no code solutions are becoming increasingly popular and for good reason. Most organizations suffer from a shortage of in-house developers with the skills and expertise to develop elegant solutions for complex business problems, or an adequate budget to support them.
The benefits of no-code or low code solutions can be enormous in terms of reducing IT costs, dramatically reducing turnaround time for requests to IT for things like business intelligence, reporting changes, or enhancements to streamline process flows. In a large organization, requests like these can take months to work their way through prioritizing, analyzing, developing, and testing phases. By leveraging no code or low code solutions, organizations can dedicate their precious development resources to more complex issues.
How ClaimVantage Leverages Salesforce’s Low Code Functionality
Create an app using drag and drop features, configure it for your specific needs, and publish it to users; all with a few clicks. It sounds amazing, and it is. Salesforce’s Lightning Platform provides the ability to ‘assemble apps and customize pages with a library of easily configurable drag-and-drop components’.
But where Salesforce provides users with a wide breadth of tools, ClaimVantage provides depth specific to solving challenging issues across the insurance industry. Examples include insurance companies looking to improve claim management; third-party administrators more efficient management of large blocks of claims across a range of clients; and employers compliantly managing employee leaves of absence.
Our subject matter experts have spent over ten years and more than 250,000 hours building, evolving, and enhancing our range of cloud-native software solutions. These continuous improvements incorporate user feedback, industry trends, and regulatory updates. Today, we have a ring-fenced R&D team that focuses on core development and a services team that focuses on implementing new projects and delivering new functionality to our existing customers. We use agile delivery methods to deliver three core major software releases annually, aligning with the Salesforce release cycle.
Our solutions, installed as part of a Salesforce org, are exceedingly powerful. Our software engineers have taken on the hard parts so our customers can use the capabilities in a configurable design.
Configuration vs Customization
Customization is a feature or extension of software that requires custom code. Whereas configuration allows the user to use the native tools, which already exist in the system to change its behavior or features. Although similar, there is one key difference: When a new release is rolled out, customization often requires maintenance, to ensure the custom code will work alongside the new release.
What we deliver to our end-customer is an easy-to-use, intuitive low code solution, which can be configured to meet their needs.
System administrators, using ClaimVantage, have the capability to create self-service workflows that match their processes in a timely manner, create dashboards, tailor what groups of users can see or change depending on their business needs, and modify letter templates, among other things.
And the ClaimVantage Solutions are extendable. They work alongside all of the Salesforce products – such as Service Cloud, Shield, Einstein, and now Tableau – to give you a wide breadth of innovative technology solutions, to complement your business strategy. Other applications available on the Salesforce AppExchange can also be easily implemented. Our solutions can be configured to work together, rather than requiring a complex and lengthy custom integration. For example, some of our customers have installed DocuSign for electronic signatures, and Conga Composer to improve their branded communications and templates.
We deliver our software at a speed that on-premise solutions, built from scratch cannot match. Our software is fully operational within months – not years.
If you are looking to lead your operation through digital transformation, let us handle the code, while you focus on growing your business.
ClaimVantage has been building cloud-native software solutions on the Salesforce Lightning Platform for over ten years. This guide provides additional information on why we took this approach to bring innovative Claims, Absence, and IDAM solutions to the market.