Case Studies

MLC

Cloud-based Automated Life Insurance Claims Software Offers Simpler, Faster, Customer-centric Solutions

We are confident that the partnership with ClaimVantage and their claims software will give us the tools to provide our customers with great claims service and provide advisers with the confidence to recommend MLC Life Insurance to their customers.

Natalie Eckersall, MLC Life Insurance, Acting General Manager

Project

MLC Life Insurance of Australia wanted to make the emotionally difficult task of filing a life insurance claim as efficient and compassionate as possible for family members who have just lost a loved one.

The Business Problem

MLC needed an automated claims solution that would offer claimants fast, anywhere, anytime access and provide the flexibility and scalability to integrate with their other applications and accommodate future growth.

The Solution

ClaimVantage installed an automated claim processing software solution to provide full life cycle claim management including intake, adjudication, and benefit payments. The claims software eliminates traditional claim forms so that MLC life insurance representatives can work directly with claimants quickly and efficiently during a stressful period for them.

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