According to Ernest & Young’s EY Global Consumer Insurance Survey 2014, 80% of customers are willing to use digital and remote contact channels for different types of interactions with their insurers, yet another report shows that a staggering 57% of operating models do not facilitate this.
Does your business have a digital strategy?
Insurance executives realize the need to examine and reassess their operating models in light of new digital capabilities and the expectations that come along with those developments. New entrants, with no ties to legacy software systems, are coming into the market with the latest technology, rendering old technologies once common to the industry obsolete. In other words, those who are willing to innovate and evolve with the digital age, are pioneering the next wave of opportunity within the insurance industry.
Download this guide to see how one insurer is challenging the health insurance industry using digital strategies.