With core system updates and transformations being a top priority for insurers over the next five years, there is the daunting task of actually undertaking the project. Updating core claim systems can be time consuming, risky, and an intimidating task for any business. The process is a significant investment and requires full internal cooperation.

At ClaimVantage, our developers use the scrum methodology to implement core claim systems. Scrum is a multi-phased, agile software development framework for managing product development. It ensures the team works together as a unit and remains on track for project completion.

A key principle of scrum is the recognition that customer requirements can change over the course of the project. To take this into account, scrum utilizes an empirical approach to address these emerging requirements that cannot be planned in the early stages of the project.

The Scrum Team

There are a number of roles in play during the process: The product owner, the scrum master and the development team. Each role has its own responsibilities.

The product owner represents the customer and is responsible for delivering the project. The product owner writes user stories, ranks and prioritizes them and adds them to the product backlog.

The development team is responsible for delivering increments of the product at the end of each sprint. The team is usually made up of between 3 and 9 individuals who build the requirements during each sprint cycle.

The scrum master facilitates scrum. The scrum master is accountable for ensuring the project goes as smoothly as possible to deliver the product goals and deliverables.


ClaimVantage Scrum Methodology
The Sprint Cycle

Each sprint lasts between one week and one month, starting with a Sprint planning meeting. A number of items from the product backlog are selected for the sprint cycle. The development team decides on a course of action to complete the defined tasks in the specified time.

Each day during the sprint cycle, a brief daily scrum meeting is held lasting no more than fifteen minutes. The purpose of these meetings is to ensure all members of the team are up to date and the sprint cycle is on schedule.

At the end of each cycle, a sprint review is held to present the work to the customer. Based on this review, the product manager decides what to build in the next cycle.

This process ensures the project is completed within budget and within the specified time line, while also incorporating the fact that all requirements are not known at the time of planning.


Learn more about the Benefits of Agile Development here.