While you will find our Case Management functionality packed with many ready-to-go capabilities, there is an optional Notes Categories feature that is worthy of consideration. Once enabled, insurance carriers, TPA’s and claims processing service-providers can add one or many categories of notes in their Case Management Journal.
Each company has the freedom to designate their own preferred note categories, filter notes by category from the Case Management Journal PDF, and view the category on ‘View All Notes’. In addition to having the option to choose to employ the Notes Categories feature, these businesses can also decide which Case Management sections to display for a user and how they are displayed. Even the name of sections can be changed or rearranged.
While constructing the best case-management solution is a dynamic process with many variables, the adaptable ClaimVantage component architecture allows flexibility to create a familiar, yet enhanced user experience.