New partnership will bring multi-channel customer correspondence cloud solution to ClaimVantage’s life, health, and absence claims processing application, within Salesforce.
London, UK and Portland, Maine, September 19, 2016 – ClaimVantage, an international provider of cloud-based life, health, and absence claims processing software solutions built on the Salesforce platform, and Smart Communications, the leader in enterprise customer communications, have today announced a new partnership, that will provide a comprehensive enterprise-class offering to transform core claims processing and customer communications.
ClaimVantage is the most recent ecosystem partner for Smart Communications and the collaboration will help to improve customer communications for organizations in the life, health, and disability insurance sectors, using the Salesforce platform.
ClaimVantage software boasts features aimed at improving the efficiency and accuracy of claims processing, including claim intake, assignment, eligibility, workflows, tasks, case management, correspondence, benefits calculations, and payments. Smart Communications™ helps insurers create, manage, and deliver multi-channel personalized customer communications, enhancing the customer experience. The technology provides insurers with a faster, more cost-effective, and integrated approach to customer communications management (CCM).
“Like ClaimVantage, Smart Communications is a true business-class cloud solution that works seamlessly within Salesforce, to provide customers with complex correspondence management solutions,” said Leo Corcoran, CEO of ClaimVantage, Inc. “We continually update ClaimVantage software based on market and industry trends, and look to collaborate with partners like Smart Communications who deliver innovative and effective cloud-based solutions to address customer needs outside our core business.”
“Customer experience is a central focus for customer communications’ initiatives today, enforcing the need for data-driven and relevant correspondence. Smart Communications is a technology leader in this market, aided by its integrations into Guidewire and Salesforce. Recent customer successes with its Correspondence-as-a-Service (CaaS) offering in non-typical CCM industries – such as manufacturing and pharmaceuticals – are great examples of how the company is taking a more comprehensive view of its role in the marketplace,” commented David Stabel, Associate Director of InfoTrends’ Customer Engagement Technologies Service.
“We’re very pleased to partner and secure our first insurance industry customer with ClaimVantage, demonstrating clear momentum of our CaaS offering that allows our partners to make Smart Communications a service within their software ecosystems,” said George Wright, CEO of Smart Communications. “This partnership, together with our fully-integrated Salesforce solution – Smart Correspond for Salesforce – will be a great benefit to ClaimVantage and its customers in the area of customer experience and communications.”
Smart Correspond for Salesforce is available from the Salesforce AppExchange.
ClaimVantage is the leading provider of Life, Health and Absence claims management software solutions. Headquartered in Portland, Maine, with global operations, ClaimVantage provides cloud-based, automated claims processing solutions that drive efficiency, accuracy and productivity to a wide-range of insurance companies, Third Party Administrators (TPAs), and employers around the world, including two of the top three carriers in Canada, and two of the top ten carriers in the US. For more information about ClaimVantage, visit www.claimvantage.com.
About Smart Communications™
Businesses around the world engage with their customers and each other every day. As communications and interactions with customers and partners become more complex, businesses now recognize that communications increasingly take place in an interactive and real-time context and are critical to success.
The Smart Communications suite of solutions helps businesses to move beyond traditional enterprise communications using the most modern architecture and cloud capabilities. Today, hundreds of brands globally from a diverse range of demanding industry segments including banking, insurance, government, retail and telecoms are using Smart Communications to deliver a new generation of customer and business communications.
Smart Communications is headquartered in London and serves its customers from offices located in North America, Europe and Asia Pacific. To learn more, please visit www.smartcommunications.com.